Called in around 10:16AM 25/06 I spoke with an agent by the name of Malataba (sounded of African descent), after what seemed like she didn’t know what she was doing the call mysteriously muted on my end- I had recorded the call to see if that was the case.. it was not. I ended up disconnecting the call as it was getting nowhere, couldn’t wrap my head around it, frustrating as if she had limited knowledge.Id appreciate if the call could be reviewed and if the agent could either endure more training or find something else that could suit her better.Many thanks,Angel.
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Fighting for Fair since 2009.