Suddenly my email address was missing a letter so no bills arrived. Got a text message on 8 May that, as my account was in credit, there was nothing to pay. Nothing more until yesterday when I was was texted that my account was overdue. I have spent about an hour on the 0800 no. Discovered that my email address was one letter short as a result of a system change- told that it had been fixed. Tried to log in on the app to pay the bill. My PIN wouldn’t work nor would the reset process work. Rang again - after a lot of going and doing it was discovered that the email address still incorrect. Problem fixed at last.The customer care team were very pleasant and it seems that there has been a systems change which is what has caused the problem. I have had it with 2degrees.
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Fighting for Fair since 2009.