What once was possibly the best little telco in NZ has had a massive fall from grace. When it works, it's amazing. If stuff goes wrong, expect hours on hold, cut off calls, misinformation. After spending more than a month trying to resolve an issue with family share, they've finally admitted they've "retired" the plan (but charged for it). Thanks Alvin, the least caring Customer Care representative - I'm done.
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Fighting for Fair since 2009.