Shame I can't give a minus rating as this is what this company deserves. Couldn't use my phone yesterday as there was not enough credit. Very bizzare as I have monthly autopay set up with them (and have had for the past 2 years) and according to the dashboard I had 600 minutes and 15GB data available. Phoned them and waited 1 hour 10 minutes to then be abruptly disconnected. Phoned back on many many occasions but couldn't wait in the queue as it had 'temporarily' been disabled due to very high volume of calls. Call centre then closed at 8pm until 10am this morning. Managed to finally speak to someone this morning and after much back and forward and being told that I needed to reboot my phone it transpired that 2Degrees had had a technical problem over the past few days with their autopay and as a result they had not processed my monthly payment so they put my service on hold as it was 'unpaid'. Apparently this had affected many many customers hence their long call queues last night. How about putting a message on their website rather than leaving people high and dry without a phone service. Absolutely disgusting
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Fighting for Fair since 2009.