Customer service were terrible, spent an hour each time, three times now (mostly on hold) for 2 degrees staff to try and fix my data sharing to my tablet and my partner’s phone, they constantly fixed one and switched the other off, after it had been working fine for many years. Customer service when disconnected failed to call me back so I had to wait 20 minutes to talk to someone again who was often useless and unable to do anything. My problem still hasn’t been fixed if anyone there cares and is reading this, my account number is 22977213 if anyone wants to help me from 2 degrees. I don’t want to have to change to another provider after about 20 years with 2degrees, but I’m about to today. Unbelievable how little they care about such long term customers on one of their most costly plans????
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Fighting for Fair since 2009.