What has happened to 2 degrees! It used to be an excellent company. My credit card payment didn't renew this month so I rang up and waited over half an hour (unacceptable). I couldn't renew my card or address details (which were suddenly wrong after being correct) I found out the system was down (which the agent should have been aware of) Instead he disconnected me from my account so I have to renew and I've lost over 1100 free minutes rollover calling etc. I'm on the phone again trying to sort this out but I don't hold out much hope. So frustrating!To add to this I finally got a lovely customer service lady in New Zealand (waited 45 minutes but this seems to be common everywhere now) who sorted the whole thing out for me . So my phone is all up and running. She even retrieved my lost rollover minutes for me.
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Fighting for Fair since 2009.