I wanted to upgrade our broadband to Hyperfiber and they blatantly lied to me that it wasn't available, even after checking the chorus website, Ive got emails for proof. Will be finding another provider. I dont understand how they are still in business. 2dgrees Customer service representatives that emailed me were:KatlegoNkululekoNonhlanhlaThey clearly don't sound or look like real peoples names (forgive me if they are) but by the looks of it, they didn't have any proper training and if they are real people, my experience dealing with them, calling it for it what it is, racist, narcissistic, egoist, sensationalist etcTo add to this, we were sold 1GB download speed and 500MB upload speed, Devices used for tests- Apple MacBook Pro Mid 2012 (Ethernet Test)- Apple MacBook Pro 2019 (Wifi Test)- Apple iPhone SE 2020 (Wifi Test)- Playstation 5 (Wifi Test)- X-Box Series X (Ethernet Test)All capable of 1gb download speeds, which is coming from a router that can do 1GB (Max) through the Ethernet and 3.5GB through Wifi.We are only averaging:- 92MB through Ethernet- 350MB though Wifi 5GHzHave screenshots for proof (No links allowed on review)This doesn't take into account the parts of NZ's internet infrastructure that is still partly made out of copper cables rather than fibre cables. So a "fibre internet purity" test would be impossible.We are currently paying $110 per month. Depending on the number of customers they currently have, if 2degrees were the sole provider for this kind internet service (Monopoly) for NZ with an estimated population of 5 Million, that would equate to $550,000,000 (550 Million) per month per customer, equating to 6,600,000,000 (Six Billion, Six Hundred Million) per year.Weather they are downward throttling from the ONT (Optical Network Terminal) NZ commerce commission will need to investigate this. This might be subject to change after our email contact with them at 3:31pm Wed 19 March 2025 because of our transition over to a new provider.
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Fighting for Fair since 2009.