I had trouble to port my mobile number to 2degrees on their website.I rang the 2degrees help desk and got through to the South African call centre.The agent did not listen and just assumed what my issue was.He kept on saying I needed a new sim after I explained numerous times that I had an active esim and just needed help to port my existing mobile number from other provider.The website gave an error when I entered the old simcard number so I called help desk for help with what to do.The agent asked me to repeat the simcard number, mobile number and other detail at least 7x times.He then confirmed all was done and I would receive a text to confirm the port.The text never arrived. Had to go into my nearest store for port to be done. The store sorted it all within 2 minutes.I really don't understand how you can allow rude people to be on the 'help desk'.
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Fighting for Fair since 2009.