Where do I start.. I drip feed my account never far behind as I know we pay 1 month ahead of ourselves so the late fees start piling up 17.25 for not being a month in advance claims are 17.25 better represents the cost of debt recovery they send a couple of automatic emails to the cost of 17.25 never needing to do a thing as I'm not far behind but enough for them to make claims about debt recovery apparently.. after fighting this issue and battling with staff with English issues I even had the manager agree with me the fees were creating more harm than good and told him to justify he couldn't told me I would be contacted by somebody who could explain the fee still nobody has told me what this fee actually covers because they all know it's bs.. I made a request to end my services and made sure the person with limited English understood my request they said they did only for an email a week later claiming I made no such request and if I want to cancel I have to do so 3 days before my contract ends or I will be charged another month 3 days left and they cut me off this sent an email and 7.05pm and cut off at 8pm when customer service has gone home, a vindictive move by a disgruntled employee when I ring in the morning claims are that sorry it was a mistake employee needs more training it wasn't a mistake they read my complaints about the company and staff and decided to pull the plug right when they know I couldn't ring to complain.. I complained that this company hired to many people with English as their second language complicated issues go over their head and it feels like um ringing an Indian call centre as opposed to a reputable nz company.. my guess is one or multiple of these employees took exception to my complaint and took it upon themselves to cancel our service 3 days before contract ends. Emails me then 50 min later disconnects my service.. Vindictive group who has no justification for the late fee payment ask any of their staff they have no answer purposely creating debt which they then make late fees in you not being able to pay late fees ultimately trying to end your contract with a termination fee if 199$ they are now a debt creator and collector company.. they need to be investigated by commerce commission.
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Fighting for Fair since 2009.