Our electricity was cut off yesterday. We called their customer care team and the action was very slow. We didn't had any power overnight eventhough we were informed that the reconnection will be available in 2-6 hrs, but this didn't really happened. I am disgusted by how slow the solution was given. It's winter and I have a 3year old toddler who is unwell and we needed to sleep without a heater as a family overnight. The next morning they asked my husband who is at workto come home just to meet the technician onsite. We have a very bad experience and will complain about this.
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Fighting for Fair since 2009.