We ordered a heater that arrived nonfunctional. A replacement was sent, but that unit was also defective—neither would turn on, irrespective of the outlet used. These items were expensive, and we haven't been able to use either. Since December 6th, reaching the company has proven to be very difficult, despite numerous attempts. We formally requested a full refund, but the lack of communication and follow-up has made the situation frustrating. Considering the product's price, both the quality and customer service have not met expectations. If I could give zero stars, I would. I strongly advise against using this company.
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