I bought a shower door, vanity, basin, and tap for a total of over £2,500. Aside from some delivery issues and a misleading upsell for an 'essential' outlet pipe that was unusable, everything was fine until I encountered a problem with the tap. When installed, it barely produced any water. I reported this immediately and was asked for a video, which I provided. They then sent me the tap specifications (not available on their website), claiming the poor flow was due to low water pressure in my home. Since my complaint was within 14 days of delivery, I requested a refund, but they refused. The only option was a replacement tap, contingent on proving the original was faulty. However, the real issue is that the tap is not suitable for the basin size they sold me. I replaced it with a mixer from another supplier, and the flow rate is excellent. I submitted a video of the new setup and requested a review of the situation, but that was denied.
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Here at 34 St John we have a wealth of experience – 200 years, in fact.
We have been in the bathroom trade for as long as there have been indoor bathrooms; passed down through six generations of the Farmiloe family and filtered through artists, entrepreneurs and businessmen to bring you a service that really has withstood the test of time.
Farmiloe & Farmiloe historically only sold business-to-business, however, in August 2023, we launched 34 St John as our direct-to-consumer brand.See more
