Last year I bought a car at 401auto at Hamilton location I can tell it was not the best experience.****recently last week someone from the renewal dept called me saying they could help me to reduce the interest I'm paying now, I was happy and later on **** Andrea Rodriguez**** called me saying the way to help me reducing interest was trading in my car and get another one I said to Andrea I would like to have a brand new SUV but she said it was not possible but she offer me a 2021 subaru because according to her that car will absorb the negative equity of my current vehicle I was not sure about it so I refused because I preferred a brand new car. next day Andrea called me again saying she got me a better deal, so I went again to ****401Auto on Upper James in Hamilton**** and ****Brian, her manager**** was waiting for me to explain me the same situation about the used subaru, but this time he said he will give me a car that worth's $30,000 at the price of $19,000 this way this car will absorb the $11,000 of negative equity of my current car once I understood the situation I said yes. but Surprise! when I started singing the documents I realize that after all the explanation from the "Manager" they wanted to charge $16,000 of negative equity of my current vehicle plus $30,000 of the used subaru. when I saw that I told Andrea it was not what Brian and me discussed before so this time she went for such a rude guy I think his name was ****Kevin**** he came to me and started talking rude to me trying to intimidate me to sing, I got scared I just ask Andrea for my documents and ran away from there, my wife and kids saw that, I am very disappointed, frustrated for being unable to do anything. I hope someone can read this and think twice before buying from 401Auto HamiltonI think this kind of salespersons shouldn't have a license, they are not salespersons they are thieves.
Claim your business profile now and gain access to all features and respond to customer reviews.
