As a new customer exploring floral arrangements for a funeral, I selected an arrangement that I found appealing. While continuing to browse, I discovered another beautiful arrangement and added it to my cart. I also included a personalized ribbon with a message for the bereaved family. Upon reaching the checkout, I observed a change in the total amount. I then realized I had mistakenly added the first arrangement to my cart. Unfortunately, I only noticed this after entering my payment details. Consequently, I promptly contacted 416 Flowers to inform them of the error, with the order being placed on August 28th. I subsequently emailed to request a refund for the additional arrangement. Although a refund was promised, I received an email explaining that management was on vacation. After sending follow-up emails, I have not received a response and am still awaiting the promised refund. It is disheartening to have to write this. This situation reflects a lack of professionalism, and I intend to share my experience on social media platforms, as it is unacceptable that my money has not been refunded after nearly two months.
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