I am compelled to share my frustration after a highly disappointing experience with a supplier. I placed an order and repeatedly followed up regarding the delivery date. Each time I requested a tracking number or estimated arrival, the company claimed they couldn't provide it, yet they assured me everything would arrive on time. I trusted them based on their promises. On the expected delivery day, my team waited for the shipment to begin our event preparations, but nothing arrived. When I contacted customer service, I was met with rudeness and an attitude suggesting I was overreacting. I was told they were about to finish for the day and would try to reach someone. This was completely unacceptable. After numerous calls and being transferred multiple times, we finally learned the truth: the products hadn't even been made. Not delayed, not lost, but not produced at all. Their solution was a simple message saying the products wouldn't arrive for another 2-3 weeks, with an offer to cancel the order, as if that would resolve anything. We had communicated from the start that we had an event the next day and needed early notifications of any issues. No one followed up or informed us. Instead, we received a cold, templated email and continued poor service. Although I had used them previously with acceptable results, this incident has disappointed my clients and left me facing their criticism. I strongly recommend that others reconsider working with this company. Reliability and basic customer service seem to be lacking. I hope this was an isolated incident and that others do not have to endure the same experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
4imprint provides promotional products to businesses and organizations of all sizes in the US, UK, Canada and Ireland. But what makes us really special are our people - we're a friendly, genuine and helpful. Give us a try by visiting one of our sites or calling today! Not sure about an item, ask to get a free sample, we'd be happy to help! Promotional items really work!See more
