Review Time
This might seem like an unusual 5-star review. We have consistently received excellent products. Our most recent order was incorrect, but even though they couldn't reprint the items in time for our event, they truly went the extra mile to resolve the issue. Communication was excellent, and they are sending the correct products for us to use, albeit a day late. We'll manage just fine. This review is well-earned due to their outstanding customer service, consistent communication, and effective resolution of our concerns. Mistakes can happen, but the manner in which they are addressed is what truly counts. I am genuinely impressed with how this situation was handled. Thank you once again for the exceptional service!
This might seem like an unusual 5-star review. We have consistently received excellent products from the company. Our latest order was incorrect, but even though they couldn't reprint the items in time for our event, they truly went the extra mile to resolve the issue. Communication was excellent, and they are still sending the correct items for us to use, albeit a day late. We'll manage on our end just fine. This review is well-earned due to their outstanding customer service, consistent communication, and effective resolution of our concerns. Mistakes can occur, but the manner in which they are addressed is what truly counts. I am genuinely impressed with how this situation was handled. Thank you once again for the exceptional service and products!
I am compelled to share my frustration after a highly disappointing experience with a supplier. I placed an order and repeatedly followed up regarding the delivery date. Each time I requested a tracking number or estimated arrival, the company claimed they couldn't provide it, yet they assured me everything would arrive on time. I trusted them based on their promises. On the expected delivery day, my team waited for the shipment to begin our event preparations, but nothing arrived. When I contacted customer service, I was met with rudeness and an attitude suggesting I was overreacting. I was told they were about to finish for the day and would try to reach someone. This was completely unacceptable. After numerous calls and being transferred multiple times, we finally learned the truth: the products hadn't even been made. Not delayed, not lost, but not produced at all. Their solution was a simple message saying the products wouldn't arrive for another 2-3 weeks, with an offer to cancel the order, as if that would resolve anything. We had communicated from the start that we had an event the next day and needed early notifications of any issues. No one followed up or informed us. Instead, we received a cold, templated email and continued poor service. Although I had used them previously with acceptable results, this incident has disappointed my clients and left me facing their criticism. I strongly recommend that others reconsider working with this company. Reliability and basic customer service seem to be lacking. I hope this was an isolated incident and that others do not have to endure the same experience.
Ordering in bulk can be stressful, but the company's customer service and commitment to quality are impressive. Even though there were a few initial errors with our order, our wonderful Account Executive was able to resolve everything easily and at no extra cost, with fantastic communication throughout. What could have been a frustrating experience with another organization turned out to be hassle-free. We truly appreciate their proactive approach and willingness to assist. We love the products and will definitely recommend them to our clients and use their services again.
I feel compelled to express my strong dissatisfaction with a recent experience involving this company. As a small business, we invested considerable time and resources into an urgent large rush order. After accepting our quote via email and finalizing details, the company abruptly chose to pursue another path, wasting hours of our efforts. This behavior from larger companies is precisely why small businesses like ours, which prioritize integrity and service, have thrived for decades. It is incredibly frustrating when larger entities disregard the time and resources of potential partners. I strongly advise other small businesses to think twice before engaging with this company.
I have used this company three times. My first order was flawless with no delays. However, my second order never arrived, and I received no response from customer service. A year later, I decided to give them another chance, only to find that my third order has been missing for over a month. Perhaps larger orders are prioritized, as my last two were quite small (I tend to start with smaller orders to test the service). Overall, this company has been a frustrating experience and seems untrustworthy.
We have been ordering shirts from this company for years—typically a few times annually—and they never fail to impress. Their shirts are incredibly soft, come in various styles, and the quality of their embroidery and screen printing is unmatched. Most notably, we recently made an error by ordering the wrong design on a batch of shirts. It was entirely our fault, yet they went above and beyond to replace the entire order at no cost. Such exceptional customer service is rare and speaks volumes about their integrity and commitment to clients. We will continue to recommend them time and again. If you're seeking top-quality shirts and a company that genuinely cares, look no further. Thank you!
Investors, please take note: the company needs to supervise the performance of their employees. The customer service is generally terrible! After placing an order, you typically receive an automated email introducing a representative who will assist you, but don't expect any actual help, as they quickly turn on their Out of Office responses. Calling customer service is another disaster, as you encounter unhelpful staff who seem annoyed by customer inquiries. During my call, I received a curt greeting and a very unpleasant attitude when I needed assistance with my artwork. The production team kept using my previously uploaded artwork, even after I confirmed my new submission. When I asked if I could email the new artwork, the representative told me I could cancel the order if I disagreed with it. So, I did cancel the order. I found other companies online offering similar products at lower prices and with far better customer support. I truly question how this company remains in business, as it is not only difficult to complete an order, but the customer service is also lacking.
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4imprint provides promotional products to businesses and organizations of all sizes in the US, UK, Canada and Ireland. But what makes us really special are our people - we're a friendly, genuine and helpful. Give us a try by visiting one of our sites or calling today! Not sure about an item, ask to get a free sample, we'd be happy to help! Promotional items really work!See more
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