I ordered roof bars for my van, but they don't fit. When I contacted the support team, instead of resolving the issue, I was told to incorrectly fit the brackets, which is entirely unacceptable and raises serious safety concerns. Additionally, two of the roof bars arrived damaged. I provided clear photographic evidence as requested, yet the company refuses to issue a refund. The bars themselves are flimsy, of poor quality, and not fit for use. Customer service has been dismissive and unhelpful, showing no accountability. I'm now left with damaged, unusable goods and no resolution. At this point, I will pursue this through consumer protection and a chargeback, as the items received are faulty, damaged, and not as described. I would strongly advise others to avoid this company unless you want the same hassle.
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At Storm Xccessories we manufacture and import a wide range automotive accessories for the 4x4, pickup and commercial van sectors.