I ordered an alloy before the holiday season. It arrived during the holiday period but was the wrong size. The box clearly stated the wrong size, indicating a rush to ship. Finally received a response today with no apology or concern for the ongoing delay I now face to get a refund and the correct item from another supplier to get back on the road. When I mentioned the lack of an apology, the customer support advisor ignored that and simply stated how long my refund would take ‘once they get the item back’. Mistakes can happen, but at least take responsibility and provide assistance. Terrible service, DO NOT USE - they are unaware of their stock, unable to ensure the correct item is sent, and lack basic customer service skills.
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At Storm Xccessories we manufacture and import a wide range automotive accessories for the 4x4, pickup and commercial van sectors.