I ordered roof bars for my van, but they don't fit. When I reached out to the support team, instead of addressing the problem, I was advised to incorrectly fit the brackets, which is unacceptable and poses safety risks. Additionally, two of the roof bars arrived damaged. I shared clear photographic evidence as requested, yet the company refuses to provide a refund. The bars are flimsy, of poor quality, and not suitable for use. Customer service has been dismissive and unhelpful, showing no willingness to take responsibility. I am now stuck with damaged, unusable items and no solution. At this stage, I plan to pursue this issue through consumer protection and a chargeback, as the items received are faulty, damaged, and not as described. I would strongly recommend others steer clear of this company unless they want to face similar troubles.
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At Storm Xccessories we manufacture and import a wide range automotive accessories for the 4x4, pickup and commercial van sectors.