I must start off by saying the Carpet is beautiful. Very soft and plush. Everything was great until they got my money. I should’ve known better. I won’t give specific names of people to respect privacy.The sales rep is or I should say was great. Now that the job is done, I’ve made attempts to communicate with him on numerous occasions. Several texts have gone ignored. I also was put in touch with the local manager in the area who contacted me on the day of install. Gave me his information and told me to reach out anytime. Also contacted him and my text went ignored. I paid $8000 for 600 ft.² of carpet and was left with no extra. Not even a small section. I have never had this happen before when I have got carpet installed in the past. I’m always left with a small amount. I have a section of my carpet that needs to be replaced… Mind you it is my fault not their fault. I am willing to pay to have this done and I need a quote to have it done. I’m going on three weeks with no communication. I also have a section of the carpet that needs to be stretched and tightened down between the break in the kitchen and living room that I feel was not installed correctly. I received a phone call from somebody out of I believe the corporate office in Georgia reassuring me that somebody would contact me to set a time to come out to my house to look at it. Another five days has passed and still zero communication. I still have about 3000 ft.² left of carpet to replace. We have gone elsewhere and will not be utilizing them for the future. I don’t love nor appreciate the service that was provided. I also don’t love not leaving positive reviews. But I think it’s important to understand that once they take your deposit, they will respond and answer you immediately. Once they show up on the job and you pay them for the 50% remaining before the job even starts, just prepare to not have the great service you got when they were trying to sell you the job. Perhaps someone will see this and reach out and if they do, I have no issues updating my review. At this point, I don’t have any other options other than to wait for them to call me or consider ripping out all of this new carpet and starting over. Very disappointed but understand this is a lesson learned for myself for future business.
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