I had a 5/3rd HYSA, but they kept lowering the rate and when I called, they could not or would not tell me what the current rate. So I was in the process of moving money from 5/3 to AMEX. I verified my AMEX account per their process. The moment I started moving my money a 5/3rd rep called me about my checking and savings balances. I told her about my HYSA experience at 5/3 and told her I was moving my money to AMEX. Within an hour of that call 5/3 suspended by AMEX transfer account in their system. I called the number provided and was first told that I had insufficient funds of the transfer (totally incorrect) and the next time I called their call center in the Philipines I was told there was "suspicious activity on my AMEX account" and that I would need to contact AMEX. I called AMEX and they said everything was fine. I called the call center for the 3rd time and they said to wait another day. This whole situation was entirely unethical and appears to be designed for 5/3 to hold onto my money for as long as possible. It's still not rectified and I've wasted most of my day on this.
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Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center.
