Unwarranted Account Closure Despite Adherence to Guidelines My account was closed by the service despite my full compliance with their established rules. At the time of closure, my balance stood at $4,822, down from an initial balance of $5,047. A 5% loss would amount to $252.35, indicating that the account should have remained open until reaching $4,794, a threshold I never hit. Prior to the closure, I reached out to the support team via live chat to verify the rules. The representative clearly stated (screenshots available):
"The account will only be disabled if the balance/equity falls to $4,464.14 or lower by midnight." The representative reiterated that the account would only be closed after incurring a loss of $252.36, which would bring the balance to $4,794 — significantly above my actual balance. Despite the urgency (the market was closing soon), the support agent took almost an hour to respond, leaving me without timely clarification. Shortly after, my account was closed regardless. I have submitted calculations, chat transcripts, and supporting evidence, yet the account was closed without a valid reason. I've already waited two days for a response. This raises serious concerns about fairness, transparency, and consistency in rule enforcement. I am still awaiting either:
-the reactivation of my account,
-a new account,
-or a clear and justified explanation. Until then, I cannot recommend this service to serious traders.
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