I booked online with my nickname that I’ve used since birth. This is the first time to fly in a helicopter. Emmy was the young lady that I first met at the counter. I gave her my license and she practically scolded me for having booked under my nickname. She actually let out a sigh. No eye contact at all. She sarcastically said, “well this is an airport and you have to book under a your real name”. First impression was horrible but I was glad things changed with Graig the gentleman that gave us safety instructions and also Jack, the awesome pilot. Emmy, I’m sorry to write this about you, but you are one of the first people we meet.Give eye contact and smile. Remember customers pay for a great experience and are excited. Today was a special day because I brought my spouse for his birthday. We all have bad days or work week. I did this week too and this flight was a to enjoy ourselves. People travel from around the world to have fun in Vegas and spend good money. Good customer service can also affect tip amounts. Everyone else that I talked to there actually smiled, told not only us but everyone there, to enjoy and have fun. Emmy, never hyped up the company you are working for. “Welcome to 5 Star, are you ready for a great time?”This would have been a great start to a much anticipated fun evening for us. Instead Emmy treated us like we were a bother to her. I was really debating to just leave and forget about what I paid for flight but because it was a birthday gift to my spouse from me, I couldn’t. I hope you understand why I felt this way. I will most definitely book another flight and maybe next time Emmy will have a better night and I will remember to book under my birth name.
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