Ruined the last night Vegas experience from that lady on August 31st night shift. Just be aware that this company can just change your selected flight whenever they feel like they won't have enough passenger. No, they won't prioritize you for an earlier flight. And No staff won't have professionalism that they are sorry about the amended trip.I made the booking with Viator unfortunately this company amended our flight from 11:45 PM to 11:15 — check in at 10:45 PM and the lady was not even sharing professionalism and be sorry how unfair for them to offer an OPTION to their customer the time the flight we originally set BUT they would just CANCEL it just because they don't have ENOUGH PASSENGER? Viator asked me if I agree with the booking time change, and I was like, is that even an option? If I disagree, will I still have the flight.Given the unfairness to their customer, I called them that I was at the stoplight to their parking lot to let the old lady know that I can make it to 11:15 PM flight, however she said that I better make it not to be the last two passenger or you'll be left out. With that acknowledgment from me, it would have been more accepting if they prioritize the canceled flight passengers given the situation where we arrived and the shuttle was still there. But no, the last was not sorry and because of frustration and the toned & attitude she gave me when I called her that I was on my way, she even said that we refused the service and won't give me a confirmation for the refund because we book it only from Viator. Check it at 10:45. Called them at 10:47 to update her, arrived there at 11:00 and the shuttle was still there, yet no priority and "sorry." And she even hang up the phone when I was updating her that I was outside.Horrible. Just because your employee is old 5 Star Helicopter, doesn't mean she earned seniority when she gave us unprofessionalism and attitude. She was not even sorry for the inconvenience of time change, for the money that we booked from Lyft to go there, not at all. I work in a customer service like most people and I never treated the customer the way she treated me even though it's on company's fault for not committing to the booked flight that customers chose. I was just looking forward for it because birthday will be on the 1st of September on that midnight flight and she didn't even say "sorry, we canceled your flight."
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