Item never arrived and they refuse to refund me.I ordered a battery pack on October 22nd which was supposed to arrive in 7is business days. October 30th the item had not even been processed in china yet. Contacted Joshua and was told he’ll call me next day with an update. Never called me back despite me telling g him I’m flying out of country soon and if they can’t send it immediately just cancel and refund me. November 3rd the item had still not even shipped! Since the. I contacted May(Mylene) and Joshua and told them both the item will not arrive in time and to cancel my order and recorded all conversations as well. 3 times they promised to resolve this and 3 times they promised to call me back within 8-12 hours and NOT ONCE did they follow through. I’m giving them one more day and if they have not cancelled and fully refunded me, I will be contacting my credit card insurance! This is insanity! I can’t believe this is how they treat their customers!!
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