I faced considerable delays with both the initial delivery and the repair of a minor issue with the item. The total wait for the repair alone has surpassed three months. Communication from the support team has been lacking. For over a month, I've been consistently informed that my item is "on the way" and would arrive in a few days, yet it has not yet been delivered. On a positive note, I want to acknowledge that a representative at the local showroom provided outstanding assistance during the purchasing experience and was instrumental in helping us select the right product.
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We are a leading diamond e-tailor with the world’s largest selection of certificated diamonds. Taking our name from the year 1477 when the modern Western practice of giving engagement rings first arose, we are a new breed of jeweller specialising in engagement rings and diamond jewellery. Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage that goes back four generations.See more
