I'm giving this 2 stars, which is solely for the support team. The actual service deserves 1 star at best. First, the good part: I contacted support for a refund, and they responded quickly. They processed my refund, which was professional and fair. Now, the downside: The core service is completely broken and feels exploitative. You deposit money, and the site claims numbers are available, but when you try to get one, you wait a long time only for it to fail and inform you that no numbers are available. The queue system is bizarre; you can enter a queue and are encouraged to pay more, but this doesn't move you up the line; it supposedly gives you a higher chance of getting a number. Honestly, it feels like a scam. I doubt anyone else is in this queue. It feels like a system designed to make you pay extra for a service that doesn't work. After all this, I never received a single number. The advertised prices seem reasonable, but what's the point if you never get the product? In conclusion, the support team is great and refunded me quickly, which is why this isn't a 1-star review. However, the service itself is unusable, and the payment for a better chance feels deceptive.
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