Two years ago I sent flowers to my mother and mother in law, my mother's were beautiful, my mother in law's were horrible and wilted. They did send a fresh bouquet the next day. Six months ago I sent my mother a plant, she loved it, and still has it. Last week I ordered my brother's birthday plant to be delivered as a surprise. I called him at 8 pm, never received. I did not get one phone call from 1800Flowers to tell me it wasn't available and to give me an option of sending something else. I was on hold this morning, October 2, 2024 for 2 hours on two separate occasions. Finally got through. They said we can send him a rose bouquet on Friday. That won't work. So they are sending him mixed roses in a little container, which looks like there is a little pickett fence around the arrangement that he can transplant to his garden, by tomorrow. So I called him, now ruining the surprise because I will need to know if he will even receive it. As usual, I could hear a smile in his voice and he said it was the thought that counts. 1800Flowers says they will give me a $67 credit for my next order, an email I have not received, but did get an email offering me 20%off of my next order. My sister's birthday is coming up. What should I do?
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