On August 13th I ordered a beautiful arrangement cost $99.99 plus service charge and tax=$113.77. There was no delivery fee because I had signed up as a member to get free delivery for a year. The arrangement was to be delivered to the home of a loved one who had past and was now in the viewing stage.The arrangement was delivered on time, August 14th, but the arrangement that was delivered had almost no resemblance to what was ordered. It had nine white roses as opposed to the 15 or 16 that was in the picture, and overall, it was less than half the size of what was shown. Instead of pretty violet fillers, it was filled out with mostly green and white leaves. I was disappointed and furious, because I really wanted the arrangement to be special, as special as the one that was shown, and that I had paid a hundred dollars for.I called 1-800FLOWERS and the person on the other end was polite and wanted to fix things by having the florist send a new arrangement. I kept telling him that the family was at a wake and sending another arrangement would be tacky. He then wanted to call them to apologize, which was also tacky, and once again I had to keep telling him that there was a wake in progress. He kept trying everything to get me to back down from referring to the arrangement as a complete rip-off. It took almost 30 minutes of him consulting back and forth with his superiors, before he said that they would refund me $56.99, (half of what I paid) to which I agreed. The rep that I was handling my case was fine, but the florist who made up and sent out that inferior arrangement should be retrained.I will try to find another company, because this is the 3rd time that 1800-FLOWERS' florists have embarrassed me with cheap substitutes of what I ordered.
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