I actually really like playing on this site. My negative experiences are with thier customer service, absolutely the worst I've ever received. I filed a complaint through the help button starting the process of getting my issue solved. I supplied screen shots, explained the issue in detail and was told the appropriate people would be in touch with a response through my email. 3 days went by and I followed up and they again asked for the details and screen shots which I provided yet again. A week goes by and no response so once again I contacted them and once again they requested the details and screen shots... which I provided again..... this goes on for 3 weeks! I spent a couple of hours of MY VALUABLE TIME re explaining to these incompetent schmucks the issue over and over again to no avail. *The issue was about a game freezing when we were down to less than 30 people on a mtt thar had hundreds of players. Needless to say I could have very well won the game. I was playing 3 games at the time and the other 2 games kept working but that one froze.... I feel totally disrespected by thier lack of response or any mention to resolve the matter. It feels like they're just ignoring me so I forget about it and go away. I'm only a level 50 rewards player on thier sites I'm sure they don't really give a sh*t anyway but I think it's only fair to leave this truthful response unless they fix this issue... I would have been happy with a ticket to a tournament or something like that..... Well I've been spending alot more of my time on GG poker lately....
I was always taught in business that it's easier to keep the customers you have than to go find new ones. ...
Very disappointed and dissatisfied with your customer service 888
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