On October 31st, I requested a withdrawal of 20,380 TL via bank transfer through the website. Although the transaction was marked as 'paid' and the e-transfer reference was 4118852595, the money never reached my account. I was initially told to wait 24 hours, but even after that, the payment was still pending. I have contacted them multiple times via email, live chat, and phone, repeatedly asked for documents, and have been stuck in a frustrating loop. Even after confirming that the funds weren't deposited, they continue to ask for the same documents without offering a solution. They've clearly scammed me. I was left in limbo until my money was eventually paid, albeit after 15 days, which is unacceptable.
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