I have purchased many bikes from them, but no longer. The mechanical staff are not capable of setting up a bike from scratch. They carry virtually no bikes parts, just lots of accessories. When my bike is broken, I need parts, not a shop full of t-shirts, lights and pumps etc. Everything has to be ordered, most often it takes weeks, there's no urgency to take something from another bike. The last bike I purchased has literally spent more time in the shop waiting for parts than it has being ridden. The bike is a merida, and I'm informed that the warranty system is too time consuming, especially for small $ amounts, so I as the customer will simply need to pay for it myself. This bike is two months old and been riddled with problems. The last time I asked for 6 things to be done to the bike, I then picked it up to find 2 were done, and as they take soo long to do anything, I just chose to do everything myself at this point. The staff are mostly friendly, but certainly don't understand urgency. Customers don't spend many thousands on a bike to sit around waiting for parts constantly. Customers who spend this sort of money are wanting to ride the bike every other day.
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At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes.
As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget.
We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories.
At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health.
Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.See more
