Review Time
While I’ve had a number of challenges with my bike across different stores, I want to give credit where it’s due — Alberto from Airport West has been absolutely fantastic. His customer service, communication and willingness to help have really stood out. Much appreciated!
Been waiting on a key from Dirodi on a Rover plus purchased on 27 Jan 26. No key for battery still waiting as at 25 Feb 26. Bought as present for hubby. I've had to contact Diorodi directly to follow-up on missing key on a brand new bike and had a response in 5 minutes.
A bit disappointed in customer service. and not sure, why you would sell a brand new bike with no key!! Not a cheap ebike. BTW my hubby loves his ebike..only been 20 years since he's ridden a bike and loves it!!
I aimed to buy an e-bike but lacked a convenient way to transport it home from a shop since I don’t have a car. Consequently, I chose to order online with delivery, so my review is based on that experience. I placed my order during Black Friday sales and secured a fantastic deal, but even regular online prices are generally quite competitive compared to the suggested retail prices. The delivery was estimated at 9-13 days, but it arrived in just 4 days, which was great for me as I work from home. However, it’s worth noting for those who may not always be available to receive large packages. It would be beneficial if more precise delivery timeframes were provided or if options for scheduling deliveries were available for those who aren’t home often. The bike was well-packaged and relatively simple to assemble with tools I already owned, although assembly instructions were not included. Luckily, it was mostly intuitive to figure out the assembly. The only drawback was the absence of a charger for the e-bike's battery. I reached out via email, and they responded within a few hours to assist in identifying the correct charger and assured me they would send one out. Fortunately, the battery was already charged, so I can use the bike until the charger arrives.
I wanted to purchase an e bike, but as I had no easy way to get a bike home from a shop since I don't have a car, so I opted to order online and pay for delivery so I'll be reviewing from an entirely online perspective.I ordered during black Friday sales so I got an excellent deal, but even just the normal online prices are usually pretty good compared to the recommended retail prices.The delivery estimate was 9-13 days but it ended up coming in only 4 which is great and was fine for me since I work from home, but it's something to keep in mind if someone isn't usually always home to receive large deliveries. It would be nice if better time estimates were given ahead of time or if times could be chosen for those that aren't always home.The bike was well packed and fairly easy to assemble with tools I already had, though there were no assembly instructions included. Thankfully it was mostly pretty easy to figure out what went where.The only issue I had was that it was missing a charger for the e-bikes battery, but I emailed them to let them know and they replied within a few hours to figure out what charger I needed and let me know they would mail one out. And thankfully the battery was already charged so even if it takes a few days for the charger to arrive I'll be able to use the bike until it runs out.
99 bikes totally disgusted with staff who ignored me and when finally paid for minor service of 2 e-bikes was ripped of $400Normally would pay $95 per bike at Malvern super store glenhuntly were I purchased themTotally rude staff member in the maintenance section small guy with tattoo on leg never again Braeside store
Bought a bike from the website (it was a good price) so I was ok with that part of the experience. The payment was taken. I received an email saying your bike is ready for pick up in store. I arrive and the bike wasn't ready. The sales person was messing around with the gears, shaking his head, then there were two of them. After about half an hour of waiting around I said, "I would come back", they agreed. I came back a few hours later and the shop was busy, the salesman looked at me and then proceeded to serve several other customers. I waited another 10-15 minutes before I needed to go. I did not get to pick the bike up. I emailed them and explained I was disappointed about not being able to collect the bike and would they be willing to deliver it (which I believed was fair given they wasted my time). No reply. Two days later I had an opportunity to drop by the store, I was then asked a million questions - who is the bike for? Has it been paid for? Mate, I am not a criminal, just want my bike. Customer experience was very poor, I had questions but felt like they weren't interested in answering them so I wont be going back there in the future. Airport West Store.
I placed an order for an e-bike at a discount on the website, 99 bikes accepted the order and took payment. Almost 12 hours later they cancelled the order with no explanation, effectively breaking a contract under British consumer law (be very careful and read their t&cs before you place an order, apparently they don’t consider the contract to be validated until they ship the goods, as opposed to when they take your money). 24 hours later I am still waiting for them to explain why they cancelled the order.In the meantime an alternative discount from another shop has expired, so 99 bikes cost me money. I will never deal with this company again and I would advise others to think very carefully before doing so.
I previously gave a bad review about the cost of replacement wheels and the unwillingness to offer alternative cheaper parts , but then the nedlands store has been very helpfil and compassionate and I will be replacing the bike which was cheaper than replacing the wheels . they are even keeping the frame of the bike for me for another week whilst i arrnage to have it removed as I have no car and dont want it to go into the bin.
Claim your business profile now and gain access to all features and respond to customer reviews.
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes.
As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget.
We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories.
At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health.
Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.See more
www.albionclassiccars.com
easywayrentacar.com
autopowersource.com
www.sedgleygroup.co.uk
mlperformance.co.uk
richmondmotorgroup.com
sixt.co.uk
monobot.ai
fireflycarrental.com
www.rmautoteknik.dk