This review serves as a cautionary tale for anyone thinking about purchasing a warranty from the company. I experienced a genuine mechanical failure involving an engine oil cooler, which caused oil and coolant to mix. This was not a case of wear and tear, and the total repair cost was around £2,275.69. After weeks of back-and-forth, the company only offered me £465.29. It’s crucial to understand that they are not regulated by the Financial Ombudsman Service. I contacted the Ombudsman directly and learned that since they are unregulated, there is nothing they can do in case of a dispute. This means if the company chooses to reject your claim or offer a partial payout, you lack independent protection and escalation options. They relied heavily on technical exclusions to limit their liability, despite the failure being sudden and mechanical. The amount offered didn’t cover the actual repair costs, leaving you with the choice to accept their inadequate offer or pursue legal action at your own expense and risk. This is not peace of mind; it’s a gamble. A warranty only holds value when you need to claim, and this one failed miserably in that regard. I personally would never recommend a warranty from a company that isn’t Ombudsman-regulated. Learn from my experience and think very carefully before handing over your money. Update: Your statement is misleading. The total repair cost was £2,275.69, while your authorized contribution was £465.29. Covering a capped labor allowance and a single component does not equate to “covering the repair.” I ended up funding £1,810.40 myself for a failure that the policy was supposed to cover. My review accurately reflects my experience: limited contribution, restrictive labor caps, widespread exclusions, and significant out-of-pocket costs.
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Used Car/Van/Bike/Motorhome guarantee schemes that actually work for both customer and dealer. A refreshing change in the market. DM for more info
