Review Time
SCAM! DO NOT CONSIDER
I had the platinum warranty cover that clearly states it covers the radiator. My radiator suddenly cracked and led to my engine overheating so needed urgent repair.
They refused to pay out claiming it was wear and tear.
Any claim they will just say wear and tear.
An absolute scam of a company. I would avoid with a barge pole.
Obtaining the extension to expired warranty was very straightforward & fully explained.
Since then, my local garage has been very helpful in obtaining cover on a couple of occasions.
Great service - simply the best 👌
My experience with the service has been one of the most challenging and stressful consumer disputes I have ever encountered. I reached out to the service before any repairs were initiated, followed their guidelines, and provided estimates, mileage evidence, photographs, and additional information as requested. However, the requirements for advancing the claim changed repeatedly, with new conditions introduced only after previous ones had been satisfied. At various points, I was told that a goodwill contribution might be considered, only for the situation to change again later. Ultimately, the claim was denied on procedural grounds, even though the confusion and inconsistent guidance originated from the service itself. The handling of my claim was marked by delays, contradictory explanations, and shifting justifications. Even a subsequent internal review recognized issues with call quality and internal processes, yet no significant effort was made to resolve the situation fairly. To make matters worse, a retrospective calculation was presented to imply the claim would have been worth almost nothing — a detail that was never clarified during the claim process. Overall, the experience lacked transparency, consistency, and basic fairness. I was left financially burdened, stressed, and compelled to pursue formal legal action just to find resolution. I would strongly advise anyone contemplating this warranty to scrutinize the claims procedure very carefully and to understand that even minor claims can become disproportionately difficult to resolve.
This has been an incredibly frustrating experience with the company. After a significant engine failure, I submitted a claim under my warranty and encountered a very poor level of communication. I was often left without updates, timelines, or clear information regarding my situation, even though my vehicle was off the road for weeks. When I did receive responses, they were frequently unhelpful and sometimes even rude. I felt more like an inconvenience than a valued customer. There was a complete lack of ownership, accountability, and basic customer care. Recently, my emails have only received automated replies, with no indication that anyone is actively managing the claim. I was never informed proactively — I had to keep reaching out, which was exhausting and stressful. This situation has eroded my confidence in how claims are handled. A warranty is supposed to offer peace of mind during tough times; instead, this experience has added considerable stress when I needed support the most. I strongly recommend that anyone considering this warranty think very carefully and read reviews about actual claim experiences before making a commitment.
This has been an incredibly disappointing experience with the company. Following a serious engine failure, I filed a claim under my warranty and faced a shocking lack of communication. I was often left without updates, timelines, or clear information, even as my vehicle remained off the road for weeks. When I did receive responses, they were often unhelpful and sometimes rude. I felt treated more like an inconvenience than a valued customer. There was no sense of ownership, accountability, or basic customer care. Recently, my emails have only received automated replies, with no indication that anyone was actively managing my claim. I had to constantly chase for updates, which was exhausting and stressful. This experience has left me with little faith in how the company handles serious claims. A warranty is meant to provide reassurance during difficult times; instead, this process has added significant stress when I needed support the most. I strongly urge anyone considering this warranty to think carefully and read reviews about actual claim experiences before proceeding.
Good morning. We can inform you that the warranty on your vehicle was an Autochoice warranty, administered on their behalf (as noted in your warranty document). This means any payment made to Autochoice for coverage was retained by them; the company merely acted as an administrator and holds no funds. They regret to inform you that since Autochoice has ceased trading, they are unable to manage or settle any claims for the warranty you purchased. So, what was the purpose of my payment, and if I can’t claim, should I not receive a refund?
This review serves as a cautionary tale for anyone thinking about purchasing a warranty from the company. I experienced a genuine mechanical failure involving an engine oil cooler, which caused oil and coolant to mix. This was not a case of wear and tear, and the total repair cost was around £2,275.69. After weeks of back-and-forth, the company only offered me £465.29. It’s crucial to understand that they are not regulated by the Financial Ombudsman Service. I contacted the Ombudsman directly and learned that since they are unregulated, there is nothing they can do in case of a dispute. This means if the company chooses to reject your claim or offer a partial payout, you lack independent protection and escalation options. They relied heavily on technical exclusions to limit their liability, despite the failure being sudden and mechanical. The amount offered didn’t cover the actual repair costs, leaving you with the choice to accept their inadequate offer or pursue legal action at your own expense and risk. This is not peace of mind; it’s a gamble. A warranty only holds value when you need to claim, and this one failed miserably in that regard. I personally would never recommend a warranty from a company that isn’t Ombudsman-regulated. Learn from my experience and think very carefully before handing over your money. Update: Your statement is misleading. The total repair cost was £2,275.69, while your authorized contribution was £465.29. Covering a capped labor allowance and a single component does not equate to “covering the repair.” I ended up funding £1,810.40 myself for a failure that the policy was supposed to cover. My review accurately reflects my experience: limited contribution, restrictive labor caps, widespread exclusions, and significant out-of-pocket costs.
I would strongly advise against purchasing a warranty from this company. I bought a reliable vehicle that came with a one-month Gold warranty and later extended it when it expired. Unfortunately, the gearbox failed significantly. I had it replaced and repaired at the garage associated with the warranty. Regrettably, I failed to seek prior approval, not out of bad faith, but due to misunderstanding the instructions. When I submitted the claim after the repairs were completed, it was declined. While the staff are polite over the phone, I feel I’ve paid for nothing. A simple, unintentional mistake has cost me dearly. If I had asked for approval, the vehicle would have been repaired at the same cost. I would recommend steering clear of this warranty provider. There is no flexibility.
The communication has been appalling. I waited ten days for a response, only to be informed that the claim process was not followed. The garage was unable to contact them to discuss repairs, and my claim was subsequently declined due to lack of communication.
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