I have been a loyal customer to this insurance company and their roadside assistance for over 20 years. They left me stranded on Forest service Road 425 and refused to come get me because it was not a county maintained road and there was a little bit of sprinkling even though there were BMWs and Teslas driving up and down that road, they couldn’t come out and get me.
They told me if I got towed into town that they could change out my battery so I got towed into town over in front of O’Reillys and then when I called them again they told me the best they could offer was either a jump or tell me back into the valley
So now I’m having to not only pay $400 to another tow truck company to get me over to O’Reilly’s but I also have to buy a brand new battery even though mine is covered under warranty for AAA
This has been the worst experience I have dealt with and it’s still not over because I’m stranded in a parking lot
Thank you very much for me paying all this money for full coverage and roadside assistance and not being able to get any kind of help from you guys
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