I called at 7:30 AM in -9 degree weather, and they promised to arrive in 12 minutes. Five hours later, I had to call back only to find out that the request was never submitted! This led to an additional two-hour wait. The customer service was incompetent and appalling! It's frustrating and unsafe. I will never use their service again; every time I call, I end up waiting at least five hours!
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