Absolutely deplorable customer service. I've had to use five times and each one was worse than the next. I'm a platinum member and it really doesn't mean a thing. They give you impossible maps to find a pin on and leave you waiting endlessly for help. One outsourcerer even provided a falsehood. The same provider failed to report the falsehood to the company. Googling AAA States they provide winch service in wintry conditions in the snow. It also includes the other organizations which do so. AAA lied to me on the phone stating they did not do this.
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