The level of utter incompetence that I experienced from everyone in this company, from front line staff to those who identified themselves as managers, is unimaginable! As I waited for OVER 8 hours, shivering in the cold, for countless failed commitments to never come to fruition, I was entertained by 2 employees battling to “make my day better”, one establishing service delivery tickets, while the other cancelled them each time one was established. Ashley & James were the forced entertainment I experienced, while not eating all day, not having any water, going without my medication, and unable to use the restroom, awaiting a tow from the unsafe environment where I had been stranded, again, for OVER eight hours! I was never offered a supervisor and was at one point informed that the call I received was a “favor”. Ultimately, I received a call after the 100 other non-substantive and inaccurate “updates”, letting me know that help was NOT on the way and that I could reserve an appointment for a tow on the following day. I then picked up the phone, calling numbers independently from google searches, and a tow truck came to my rescue in 20 minutes! NEVER AGAIN, Triple A**holes! I’m cancelling my contract/subscription TONIGHT! I suggest everyone save themselves the TRAUMA and MISERY and do the same!
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