Absolutely awful customer service and what a rip off. I hope to find an alternative. We have been members for over 10 years in 3 states and have barely used it until recently. CT is the absolute worse with different regions and regions changing based on time. The tow truck was needed after a botched spare tire installation that was supposed to be resolved with AAA. We were completely stranded with 2 adults, 4 young kids, and an elderly grandma. One adult waited over 6 hours in an empty parking lot and had to go home after 12 am in an ice storm and Lyft going over ice banks that would not have happened if AAA was responsive. Hours were on the phone with multiple transfers and no tow truck until the next morning. Lyft was over $300 and repairs due to the botched spare tire was also hundreds. AAA customer service has denied requests for reimbursement and have been completely indifferent to our business.
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