I really don't want to rate this poorly. I ordered a buy one get one free dress on December 31st, and while I received the free item on January 6th, the main dress has yet to arrive. It's been 9 days, and the delivery person hasn't contacted me, yet the status claims I'm unavailable. I've submitted a ticket but received no response, escalated through emails with no reply, and when I reached out to customer support, they couldn't communicate effectively in English and offered no proper solutions. This service feels like a scam; please be cautious before purchasing anything from them, as they may not fulfill orders. I plan to share my experience on social media to warn others.
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Premium D2C ethnic women's wear brand.