Unlucky I am with Aami.
To resume the situation.
My daughter called me for a water leak coming from the ceiling. Just made a claim with insurer. They sent their 2 useless plumbers to investigate the leak. Even with their technology tools , they cannot find where the leak come from. I ve got holes in my ceilling made by their own contractors. The assessment brainless plumber from Aami tried to trick us with his no sense speech about the water leak because he was not able to find the cause.
Few weeks later, Aami declined the claim with false results from their own plumbers.
I just call an independent retail plumber and the leak was fixed, it cost less than the Aami excess.
So my advise, avoid avoid avoid avoid.
Customer service awful.
Prefer to pay more for now with a Home insurer that get skills for these types of incidents.
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Australian Associated Motor Insurers Limited is an Australian general insurance provider offering car, home, travel, life and business insurance.