The level and competency of their service is shocking. I started my claim in August 2025. It started off fine, but as soon as their authorised repairer said they could/would not carry out the repairs, I was offered a paltry $1800 to cover the repairs. I advised at the time that this would not se sufficient and someone will need to review this. It was weeks before anyone reached out to me and once agreed, to review it I got a quote and emailed that as requested. Then I had to make 3 or 4 phone calls to figure out where that was at. It was only once they registered it as a "complaint" did they expedite someone getting in touch with me. Finally someone did and advised it would be a total loss. After speaking to another representative it was agreed on the day to finalise the claim, have my car towed and issue the payment. I received an email on Monday advising that the claim had been finalised, and my car got towed Thursday. I was expecting to see the payment come through before the weekend, as I had already put a deposit on a car and couldn't be without a car over the weekend. When I call the total loss team to check when the EFT had been schedule ... it had not been processed. So I need to wait another 3 business days and be without a car to commute to work. Literally everything that could go wrong did go wrong.
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Australian Associated Motor Insurers Limited is an Australian general insurance provider offering car, home, travel, life and business insurance.