I'm really not happy with the recent service provided by you.
We rang with our dog struggling to pee and being sick, and were told to bring him straight in which seems very standard practise for any of your transactions when its out of hours.
The vet saw him and decided he had a blocked intestine and "could feel something"
You then provided three options:
A sickness tablet
A sickness tablet and x-ray
Operate
Crazy how you can just come to the conclusion of operating - it is that simply to get more money off people? Looking by your Trustpilot reviews its exactly that.
We chose to go for option 2 which still ended up costing us over a £1000, the x-ray magically come back with nothing on, we then brought him back in again and cost us more money for a "separate" issue according to you, even though he had the exact same symptoms as before - so we were asked to take a pee sample which we did Saturday and brough straight in - told it would take 2 hours to get results but you still haven't even bothered to call to tell us the results.
It's pathetic, magic how you can find time to see people when they're paying out of hours and over a £1000 for nothing but when its a result you can't be arsed, the poor dog has suffered over the weekend because you can't be bothered to tell us whether he needs antibiotics or not. Luckily the dog seems to be on the mend no thanks to you.
This isn't the first time you have robbed us - charging us over £5000 of which the insurance paid out £1300 because you'd overcharged on everything by like 300% and you had the cheek to blame the insurance company.
I want a refund on the clear misdiagnosis because he clearly didn't have a blocked intestine and the vet miraculously felt something. Crazy to think you've also decided to say he has a heart murmur but your other vet that clearly didn't read the notes said he didn't. Was that just another push for even more money?
When I rang for the test result on Saturday the office staff are obviously well trained in trying to get you to bring your dog in to the emergency - are they on commission? Why would I bring my dog into out of hours when I'm just trying to find out the test results.
Quite obvious you have played this trick on a lot of people the reviews online are vile.
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Small animal practice with surgeries in Morley, Rothwell and Cleckheaton in Yorkshire. Site (requires Flash) offers contact information, staff lists and basic healthcare hints.
