Review Time
I'm really not happy with the recent service provided by you.
We rang with our dog struggling to pee and being sick, and were told to bring him straight in which seems very standard practise for any of your transactions when its out of hours.
The vet saw him and decided he had a blocked intestine and "could feel something"
You then provided three options:
A sickness tablet
A sickness tablet and x-ray
Operate
Crazy how you can just come to the conclusion of operating - it is that simply to get more money off people? Looking by your Trustpilot reviews its exactly that.
We chose to go for option 2 which still ended up costing us over a £1000, the x-ray magically come back with nothing on, we then brought him back in again and cost us more money for a "separate" issue according to you, even though he had the exact same symptoms as before - so we were asked to take a pee sample which we did Saturday and brough straight in - told it would take 2 hours to get results but you still haven't even bothered to call to tell us the results.
It's pathetic, magic how you can find time to see people when they're paying out of hours and over a £1000 for nothing but when its a result you can't be arsed, the poor dog has suffered over the weekend because you can't be bothered to tell us whether he needs antibiotics or not. Luckily the dog seems to be on the mend no thanks to you.
This isn't the first time you have robbed us - charging us over £5000 of which the insurance paid out £1300 because you'd overcharged on everything by like 300% and you had the cheek to blame the insurance company.
I want a refund on the clear misdiagnosis because he clearly didn't have a blocked intestine and the vet miraculously felt something. Crazy to think you've also decided to say he has a heart murmur but your other vet that clearly didn't read the notes said he didn't. Was that just another push for even more money?
When I rang for the test result on Saturday the office staff are obviously well trained in trying to get you to bring your dog in to the emergency - are they on commission? Why would I bring my dog into out of hours when I'm just trying to find out the test results.
Quite obvious you have played this trick on a lot of people the reviews online are vile.
I regret signing up with Abbey Vets we have a 5 month old staffy and it turns out he has allergies they gave us some ear drops and told up to put him on an anti allergy diet. I then took him back to see how he’s getting on and was told he’s doing well they offered an ear swob just to be sure his ear infection was gone I think for was £30 ish not a problem, he got the all clear.
I think booked him in again because his spots here not looking any better and I wanted discuss him having some allergy tests and I was told to speak to my insurance. I explained I am not interested in checking with my insurance because if they don’t cover for allergy tests then I would pay for them.
Then I asked what the process was for claiming and she said speak to your insurance, I said head will but what am I telling them what is on his records. She just told me to go speak to my insurance.
Also the working tablets they give you monthly for there subscription model are well known for triggering dogs with allergy’s and yet they still prescribed them even though they had put him on a diet.
We have had 4 visits subscribe to their monthly cover (which is worthless) and spent £300 in consultations which where with 3 different vets and little Ernie is none the better off at all. They don’t seem to care about anything other than connecting with insurances companies I presume to milk them for what they can.
I will be moving to a different Vet now! One that’s not just a corporate group pretending to small and local.
Advice for your staff as well don’t always presume people can’t afford treatments and read the notes on the dogs file so you don’t prescribe medication that would trigger allergies. I will be contacting your separately to stop my DD
I regret signing up with Abbey Vets we have a 5 month old staffy and it turns out he has allergies they gave us some ear drops and told up to put him on an anti allergy diet. I then took him back to see how he’s getting on and was told he’s doing well they offered an ear swob just to be sure his ear infection was gone I think for was £30 ish not a problem, he got the all clear.I think booked him in again because his spots here not looking any better and I wanted discuss him having some allergy tests and I was told to speak to my insurance. I explained I am not interested in checking with my insurance because if they don’t cover for allergy tests then I would pay for them. Then I asked what the process was for claiming and she said speak to your insurance, I said head will but what am I telling them what is on his records. She just told me to go speak to my insurance.Also the working tablets they give you monthly for there subscription model are well known for triggering dogs with allergy’s and yet they still prescribed them even though they had put him on a diet.We have had 4 visits subscribe to their monthly cover (which is worthless) and spent £300 in consultations which where with 3 different vets and little Ernie is none the better off at all. They don’t seem to care about anything other than connecting with insurances companies I presume to milk them for what they can.I will be moving to a different Vet now! One that’s not just a corporate group pretending to small and local.Advice for your staff as well don’t always presume people can’t afford treatments and read the notes on the dogs file so you don’t prescribe medication that would trigger allergies. I will be contacting your separately to stop my DD
Please understand i can not fault the care they showed to our dog - Stanley Our disappointment stems from the constant mention of money . We visited the vets on the Thursday where they prescribed antibiotics at a cost of £300 , we then had to go back on the Friday as he had deteriorated at another cost of £54 , as this was the same issue i don't understand how this was chargeable . On the same day he got worse so i booked him in at Morley to have more test again they mentioned the cost £2000 , which we didn't have a problem paying as he's family . When we left him overnight i explained at the reception that we had insurance so we paid a large deposit , so he could get the test completed .On the Saturday we received the devastating news that we had to say good bye , which we did as a family . Again the mention of money for the funeral and urn was brought up before the procedure had even started . And then to top it all off , they have the nerve to phone on the Monday saying there was an outstanding balance that needed paying . our complaint is they need to pay as much attention to the owners aftercare as they do the animals .Ward Family
Firstly the high number of one star reviews here speaks volumes, I’d leave zero if that were an option My dog ingested plastic packaging, I initially took him to my own vets to have induced vomiting procedure carried out, this was to no avail and as they’re not 24 hr vets, they called Abbey House to discuss the matter I was advised to attend Abbey House, leaving a period of several hours and to attend at 9.30pmAttended and my dog was given a large bowl of food, followed by another induced vomiting procedure, again no packaging, they advised me to return to my vets the following morning for further guidance, which I agreed to.Before leaving I enquired on whether or not I should feed in the meantime, nurse went to check with the vet and informed me, a small amount of food, bland, chicken/rice would be ok, total bill £332.57… for an hour, I’m in the wrong job ! Attended my vets the following morning and agreed to have X-ray/ultrasound procedure costing £515, I returned later in the afternoon to collect my dog and was told the procedure was inconclusive as he had food in his stomach, I told my vet Abbey House had advised a small amount of food was ok, he looked puzzled, He then showed me the vet report from Abbey House which stated NPO, another term for Nil By mouth ! In total contradiction to what I was advised.I was then told the procedure would have to be repeated the following day on an empty stomach, meaning I’d be charged twice, which was completely avoidable.I raised a complaint with Abbey house on 16th September, stating I was seeking reimbursement for the repeat scans due to their contradictory advice.I didn’t receive a response until 2nd October and that was only to say they’d not spoken to both people ‘due to shift patterns’ What ? In 16 days ? You couldn’t make it up.Told I’d receive a response by Friday 10th October …This didn’t happen and I had to chase it up the following Monday, to then receive an unsatisfactory response and claiming their advice to me was correct, despite stating the complete opposite, to which they added they couldn’t comment on the report sent to my vet… Hmmm I wonder why 🤔 I Emailed them to ask if this was their final response, with no satisfaction Needless to say I’ve now escalated this to the VCMS Veterinary body
I've read the reviews about this Veterinary practice and I personally have nothing but praise for our Cleckheaton branch. Our little dog Odie was diagnosed with diabetes 19 months ago and with the vets and all staff (especially Stacey) Odie was happy and comfortable until the end. I can't praise the vet at Morley (Hazal) enough, she was so good with Odie at the end, she had tears in her eyes and the 2 nurses who put Odie's canula in where so kind, they spoke gently to Odie all the time. They couldn't do enough and where so caring and sympathetic and nothing was rushed, we where allowed as much time as we needed. When we went to collect Odie's ashes, the presentation was so thoughtful and again Stacey was kind and gentle, allowing use the time we needed to enable us to take him home. A big thank you from our hearts to all the staff involved in Odie's care from him being a puppy until his peaceful sleep.
Tinys second post op appointment with Scott. So caring and loving to her and made me feel like she was important and he took the time to listen to my concerns about her anxiety.Scott was also the one who admitted her for the op and he was amazing then. Thank you for the fantastic service once again
Our beautiful female boxer was very poorly and we took her to Abbey House vets in Morley. They explained everything to us she was in heart failure. They were wonderful with her and us very caring. My son said his goodbyes and I stayed with her. I was talking to her and stroking her head and she slipped away no pain for her. From the Receptionist to the Nurses and Vet they were so gentle with her. I thank them from the bottom of my heart. I have picked her ashes up today she was cremated on her own.
Our dog was booked in for surgery after we agreed the expensive bill verbally with the Morley branch. Took the dog to surgery on the day and, after pre-surgery meds were given, was told the bill went up and to pay the large difference. Not much we could do as meds had been given. After complaining, they had the cheek to say oh yes, the initial bill was in error (without advising us), had been adjusted by them post quote and that they could remove some unnecessary items reducing it slightly. I consider this to be unacceptable sharp practice and question why unnecessary items were added. We will never use this establishment again and advise strongly to seek out another vets. Our current one is lovely, transparently and well priced and a small family vets; exactly what a vets should be. Please avoid Abbey House if you can and request quotes in writing.
I really like Abbey House it's the reason why all my pets, past and present, have been treated, checked, and in occasion euthanised there. A joyous place where I've taken kittens for their first injections; a considerate place when I've needed consoling, as well as plenty in-between. This high standard of service comes at a premium which is to be fully expected, and if it keeps the services running at such a high standard then I'm glad to be charged. Profiteering however is a step too far. Charge for the service, fine. £30 charge for medication, ouch. Quick check online..... Same medication available for £10 but you need a prescription. Abbey House charge £20 for a written prescription so you can buy the medication elsewhere. How is that fair? I had to buy two drugs as well. £40 of my £130+ bill child realistically been saved. Funny how it worked out to be the same price, so absolutely no saving. I expect a mark up. You can't exist without making a profit. But this is capitalising on an animal in distress, and emotionally/financially abusing the needing animals owner. I'll be copying this review into Google and trust pilot since you care about the feedback. I hope it urges you to change your profit margins to be as ethical as your care giving.
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Small animal practice with surgeries in Morley, Rothwell and Cleckheaton in Yorkshire. Site (requires Flash) offers contact information, staff lists and basic healthcare hints.
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