I’ve used the sensor and anticipated a dependable product, but this experience was very frustrating. My sensor malfunctioned, and after spending over an hour and forty minutes on the phone with the support team, I was informed that they would not replace it, despite the issue being clearly a device failure. I followed all troubleshooting steps they provided, remained patient, and shared all the necessary information. In the end, they simply refused to support their own product. A medical device that individuals depend on for their health should be reliable, and when it fails, the company should take responsibility. Unfortunately, that was not the case here. I’m sharing this so others are aware of what to expect. The technology functions well when it operates correctly, but if you encounter an issue, be ready for lengthy calls, lack of accountability, and no resolution.
Claim your business profile now and gain access to all features and respond to customer reviews.
Learn more about Abbott, the global healthcare company that conducts innovative research and manufactures products for human health through every life stage.