Avoid Abbotts Stowmarket! We purchased a property they marketed to discover they had lost the property keys! Still not resolved 3 weeks later despite promising to change the locks of the property. Apparently the whole team in Stowmarket has completely turned over so no one was there when the keys disappeared - I'm not surprised everyone left if this is how they handle business. They were 'kind enough' to let us try all of the 'lost keys' they have which are keys they've been given but have no idea what property they are for. After trying 100 (shocking!) of these 'lost keys' none of them were our property's keys but clearly it's a common occurrence for Abbotts to not keep track of what keys are for which property! Absolute shambles. Maybe one day we'll finally get our locks changed by them to be able to open our doors!!
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