Review Time
Darcy Pickett & Hayden langsmead from Stowmarket branch were very professional in their approach and kept us updated on regular basis on the sale of our property. Would recommend Abbotts estate agents in stowmarket to friends and family. Author Amy Scarff.
Darcy Pickett & Hayden langsmead from Stowmarket branch were very professional in their approach and kept us updated on regular basis on the sale of our property. Would recommend Abbotts estate agents in stowmarket to friends and family. Author Amy Scarff.
Abbott / Countrywide managed and later sold my property, and the service was extremely poor.As managing agents, they failed to identify serious tenant damage, leaving me with £10,000 in repairs. When I raised concerns, staff were rude, dismissive, and passed me between people with no resolution.As selling agents, they pressured me to accept an offer promising a quick sale, then stopped communicating completely. Emails were ignored, a solicitor was instructed without my consent, and the sale dragged on for months. After tenants left, delays cost me £1,800 per month, totalling £8,100, yet they still charged over £7,000 in commission.Very distressing experience. I strongly advise landlords and sellers to avoid this company.
The Mildenhall branch I had rented my property thru for years lost or mislaid a contract for a period that I had to pay the Council Tax of some £400 for when it should have been the tenant they were paid the management fee for the period in question but even after calls to them over the months they have not paid me back it is appalling DO NOT USE THEMI was even told by a member of staff I am too busy to help!!!!
Avoid Abbotts Stowmarket! We purchased a property they marketed to discover they had lost the property keys! Still not resolved 3 weeks later despite promising to change the locks of the property. Apparently the whole team in Stowmarket has completely turned over so no one was there when the keys disappeared - I'm not surprised everyone left if this is how they handle business. They were 'kind enough' to let us try all of the 'lost keys' they have which are keys they've been given but have no idea what property they are for. After trying 100 (shocking!) of these 'lost keys' none of them were our property's keys but clearly it's a common occurrence for Abbotts to not keep track of what keys are for which property! Absolute shambles. Maybe one day we'll finally get our locks changed by them to be able to open our doors!!
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