Paid the invoice weeks ago, no delivery, no response, no accountabilityI placed a high value order with ABC Bullion weeks ago. I received the invoice, paid it immediately, and was advised I would receive a tracking number once my order was dispatched. Since then, I have received nothing. No dispatch confirmation, no tracking number, and no update of any kind.I have spent up to 60 minutes on hold on multiple occasions trying to reach someone on the only number they provide. No one has ever answered. I have also sent several emails to their customer service inbox and have never received a reply.To make matters worse, I have been trying to arrange delivery of my pooled allocation holdings, which can only be done over the phone. Once again, it is impossible to get through. There is no other way to contact them, no escalation channel, and no sign of anyone actually managing customer queries.What makes this situation even more concerning is that after a quick search online, I found many other customers reporting the exact same experience in recent weeks and months. Payments made, no delivery, no communication, and no response.For a company that positions itself as one of Australia’s leading independent bullion dealers, this level of service is completely unacceptable and frankly alarming. These are not small transactions. People are trusting this company with tens of thousands of dollars, and yet it feels impossible to get even basic confirmation that your order exists or is being processed.At this point, I am close to escalating the matter to the ACCC, as this behaviour borders on deceptive and misleading conduct. There is simply no excuse for a business operating in this space to be this unresponsive or unreachable.Customers deserve transparency, accountability, and the ability to contact someone about their money or their metal. Right now, ABC Bullion is failing badly on all fronts.Once I receive my products, I will NEVER deal with them again!
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