I have placed an order on Fri, 17 Oct 2025 and have been waiting for them to deliver. No response. No call backs. No answer to my 20 plus attempts making calls on their 1300 number. As I write this message, my call to 1300 361 261 is still in the running (tired of hearing - ABC Purity blah blah blah) for more than 2 hours now...seriously 2 hours? dont you have budget for maintaining a decent call centre who can respond to customer queries? or atleast automate the process to set the expectation of your customers? I have sent reminder 1, and 2...I might have to make a legal move after reminder 3.
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